Edumento – Privacy Policy

Last Updated: October 2025

At Edumento Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile applications, websites, and related services (“Service”).

By using Edumento, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Who We Are

Company: Edumento Ltd
Registered Office: London, United Kingdom
Operational Office: Prishtina, Kosovo
Email: support@edumento.com
Website: www.edumento.com

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 Information You Provide

  • Account Information: Name, email address, and password (for parent and teacher accounts).
  • Child Profile Information: First name, nickname, age group, or learning level (optional).
  • Payment Information: Managed securely by Paddle.com. We do not store full payment details on our servers.
  • Support Requests: Messages or feedback you send to our support team.

2.2 Information Collected Automatically

  • Usage Data: App activity, features used, and learning progress.
  • Device Data: Device type, operating system, app version, and performance logs.
  • Cookies and Analytics: We use cookies on our website for analytics and user experience improvements.

3. How We Use Your Information

We use your information to:

  • Provide and improve the learning experience across Edumento apps.
  • Personalize lessons and quizzes for children.
  • Maintain parental and teacher dashboards.
  • Send subscription and renewal confirmations via Paddle.
  • Communicate updates, technical notices, and customer support messages.
  • Comply with legal obligations and prevent fraudulent activities.

4. Legal Basis for Processing (GDPR)

Under GDPR, our lawful bases for processing personal data include:

  • Consent: When you voluntarily create an account or subscribe.
  • Contractual necessity: To deliver the services you requested.
  • Legitimate interest: To improve educational outcomes and product quality.
  • Legal obligation: To comply with applicable laws and financial regulations.

5. Children’s Privacy (COPPA Compliance)

Edumento complies with the Children’s Online Privacy Protection Act (COPPA) and GDPR-K (for minors under 16 in the EU). We:

  • Do not collect personal information from children under 13 without parental consent.
  • Allow parents to review, delete, or update their child’s data at any time.
  • Store only limited, non-identifiable learning data for performance tracking.

6. Data Storage and Security

  • Data is stored securely on encrypted servers in the European Union.
  • All communication between the app and our servers uses SSL/TLS encryption.
  • We implement strict access controls and regular audits to prevent unauthorized access.

7. Sharing of Information

We do not sell, rent, or trade personal data. We may share limited information only with:

  • Paddle.com: For processing payments and subscription renewals.
  • Analytics Providers: For anonymous usage metrics (e.g., Google Analytics).
  • Cloud Service Providers: For secure hosting and data backups.
  • Legal Authorities: If required by law or to protect rights and safety.

8. Data Retention

  • Account data is kept for as long as your account remains active.
  • If you delete your account, we remove personal data within 30 days (except where required by law).
  • Learning data may be anonymized for product improvement and analytics.

9. Your Rights (GDPR)

You have the right to:

  • Access and receive a copy of your personal data.
  • Request correction or deletion of inaccurate information.
  • Withdraw consent at any time (this may limit functionality).
  • Request data portability to another service provider.

To exercise your rights, please email privacy@edumento.com.

10. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze traffic. You can manage or disable cookies in your browser settings.

11. Third-Party Services

Edumento may include educational videos or integrations with services like YouTube or OpenAI. These services operate under their own privacy policies. We recommend reviewing their terms before interacting with external content.

12. Data Transfers

If data is transferred outside the European Economic Area (EEA), it is done under legally approved mechanisms such as Standard Contractual Clauses (SCCs) to ensure adequate data protection.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates take effect when published on this page. Users will be notified of major changes through our website or apps.

14. Contact Us

If you have any questions, concerns, or requests regarding privacy, please contact:

Edumento Ltd
London, United Kingdom
📧 privacy@edumento.com
🌐 www.edumento.com

15. Effective Date

This Privacy Policy is effective as of October 2025 and supersedes any prior versions.